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Eventbrite Reviews

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Overall Rating

4.7
7 Reviews
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About Eventbrite

Eventbrite is a global self-service ticketing platform for live experiences that allows anyone to create, share, find, and attend events. Here are some key points about Eventbrite:

  • History: Eventbrite was founded in 2006 by Kevin Hartz, Julia Hartz, and Renaud Visage. It went public on the New York Stock Exchange in 2018 under the ticker symbol EB.
  • Services: The platform enables event organizers to create, promote, and sell tickets for in-person, online, or hybrid events. It offers customized ticketing and add-on options, as well as eye-catching event pages.
  • Features:
    • Ticketing: Eventbrite charges a fee for paid events, which is typically 2%-3.5% plus a small fixed amount per ticket. There is no fee for free events.
    • Event Creation: Users can create an account, add event details, upload images and descriptions, and set up ticket types (paid, free, or by donation).
    • Integration: The platform integrates with various social media platforms and live services like Zoom for online events.
    • Global Reach: Eventbrite supports events in nearly 180 countries, with over 5 million total events and 850,000 free and paid creators.
    • Pricing Changes: In 2023, Eventbrite changed its pricing plan to limit free events to 25 tickets before charging fees. However, in September 2024, they resumed offering free event registration services for events of any size.

Eventbrite has also made significant acquisitions, including Queue Ticketing, Nvite, and Ticketfly, to strengthen its position in the live music market. The company has offices in several countries and continues to support event creators through various tools and services.

Eventbrite Pros & Cons

Pros of Eventbrite:

  • Ease of Use: Eventbrite is known for its user-friendly interface, making it easy to set up and manage events.
  • Ticket Sales Widget: Allows ticket purchases directly on your website, enhancing the user experience and increasing website traffic.
  • Customisable Checkout Forms: Provides the ability to add custom questions on order forms, which is particularly useful for events requiring specific attendee details.
  • Payment Processing: Offers a seamless payment processing system that sends funds directly to your account, facilitating quick refunds if needed.
  • Integration: Integrates well with social media sites like Facebook and provides real-time sales data to help event planners assess attendance and profit.
  • Global Reach: Supports multiple languages and has mobile applications for both iOS and Android, making it accessible globally.

Cons of Eventbrite:

  • Fees: Charges service fees per ticket, which can range from 6.95% + £0.59 per sold ticket, and can be a significant drawback for some organizers.
  • Customer Service: Some users have reported issues with customer service accessibility, including no email, phone number, or chat window.
  • Data Security: There have been instances of data breaches, which can be a concern for users.
  • Limited Customization: While customizable, the platform's design options are limited, and users may find it difficult to stand out with a unique design.
  • Technical Issues: Some users have experienced site outages and slow performance, which can be frustrating.

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Eventbrite Customer Reviews (7)

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Houston Hicks
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May 24, 2024
Manuela Scherer
Manuela Scherer
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May 21, 2024
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May 21, 2024
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May 19, 2024
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Apolline Charrette
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May 18, 2024
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May 18, 2024
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May 18, 2024

Eventbrite Customer’s Q&A

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Eventbrite Features and Benefits

Key Features and Benefits of Eventbrite:

  1. Event Creation and Registration:

    • Event Creation: Easily create events with customizable ticketing systems, including virtual and in-person events.
    • User Registration Process: Streamlined user registration process with flexible ticket types and various discount options.
  2. Payment Processing:

    • Secure Checkout: Seamless online ticket purchases with multiple payment methods like Apple Pay and Google Pay, driving 2X more conversions compared to the industry average.
    • Payment Processing Fees: 3.7% + $1.79 service fee per ticket, with no fees for free events.
  3. Marketing and Promotion:

    • Event Promotion Tools: Integrated email marketing and social media ad tools to expand reach and sell more tickets, with 63% more tickets sold using premium marketing tools.
    • Event Website Creation: Design and manage dedicated event websites with customizable sections for FAQs, agendas, and header images.
    • Social Media Promotion: Advertise and promote events using social media integrations, increasing event visibility by 14x on Eventbrite’s homepage and related events.
  4. Attendee Engagement:

    • Personalized Recommendations: Enhanced personalization and event recommendations based on attendee interests, leading to 9x more consumer engagement across event pages.
    • Automated Event Notifications: Automated reminders and updates for event-goers who follow or like events, keeping the community engaged.
  5. Analytics and Reporting:

    • Detailed Analytics: Track and report on event attendance and engagement, providing insights for future events.
    • Real-time Monitoring: Real-time monitoring of ticket sales and attendance numbers through the Eventbrite Organizer app.
  6. Additional Features:

    • Mobile Check-in: Check attendees into events and sessions using a mobile device, with an 88% satisfaction rate from users.
    • Timed Entry Ticketing: Set up and sell multiple daily time slots for tours, attractions, classes, and seasonal events, enhancing capacity management and attendee experiences.

These features and benefits collectively help event organizers connect with their audience, manage events efficiently, and maximize ticket sales.

Eventbrite Pricing

Eventbrite's pricing structure is as follows:

  • Free Events: Eventbrite is free to use for free events. Organizers do not pay any fees for events with no ticket sales.
  • Paid Events: For paid events, Eventbrite charges a 3.7% service fee plus $1.79 per ticket in the US. This fee structure varies by country and currency, with different rates applying in different regions (e.g., 6.95% + £0.59 in the UK, 5.5% + €0.99 in Germany).
  • Pricing Plans: Eventbrite offers the Pro plan, which allows unlimited event publishing for free, with fees only applying when tickets are sold. The Pro plan has three tiers, and nonprofits receive a 50% discount, while annual subscribers get a 20% discount.
  • Additional Fees: Payment processing fees are also applicable, which are typically 2.9% of the transaction amount plus a fixed fee (e.g., 30¢ per transaction).
  • Flex Plan Discontinuation: Eventbrite has discontinued the Flex plan, which allowed organizers to pay a one-time fee based on the number of attendees. This plan was ideal for occasional event hosts who didn’t need a monthly subscription.

For more detailed calculations and specific fee breakdowns, Eventbrite provides a straightforward process to calculate ticketing fees by navigating to the "Tickets" section of your event's management page.

Eventbrite FAQs

FAQ

Eventbrite Alternatives

Here are the top 10 Eventbrite alternatives based on the provided sources:

  1. Whova

    • Overall Score: 4.8 out of 5.0 (4,621 Reviews)
    • Customizable registration form questions, personalized registration pages, and lower ticket fees (3.0% + $0.99 per paid ticket) make Whova a top choice.
  2. Zoom Events

    • Overall Score: 4.4 out of 5.0 (6,595 Reviews)
    • Ideal for small-scale virtual events or webinars, offering interactive sessions and customizable registration.
  3. TicketBud

    • Overall Score: 4.3 out of 5 (54 Reviews)
    • Used for small-to-large festivals and community fundraisers, offering customizable registration and social media promotion tools.
  4. Aventri

    • Overall Score: 4.2 out of 5.0 (301 Reviews)
    • A full-service event management platform for in-person, virtual, and hybrid events, providing networking tools and online vendor booths.
  5. Eventbee

    • Overall Score: 4.0 out of 5.0 (24 Reviews)
    • Offers robust registration and attendee management features, including customizable confirmation pages and social media integrations.
  6. Eventify

    • Overall User Rating: 5/5
    • An all-in-one event management platform that enhances virtual or in-person events with registration & ticketing, event networking, and attendee check-in.
  7. Accelevents

    • Overall User Rating: 4.7/5
    • A feature-rich platform ideal for complex events, virtual conferences, or hybrid gatherings, with a focus on attendee engagement.
  8. Eventcube

    • Overall User Rating: 4.6/5
    • A well-rounded event management platform with built-in marketing tools, live streaming functionalities, and mobile app capabilities.
  9. Ticket Tailor

    • Known for its flexible and customizable event registration, offering a unique flat fee pricing model and excellent customer support.
  10. Eventzilla

    • An end-to-end event management platform suitable for larger events, offering robust features for event promotion, agendas, and attendee networking.

These alternatives offer a range of functionalities and pricing options to suit various event management needs.

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